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Help Center

Answers to common questions about the program, your account, and how your data is handled.

Getting Started

How do I log in?

We use passwordless email links — no password required. Enter your email address on the login page and click the secure link sent to your inbox. The link expires after a few minutes; request a new one if needed.

How do I get access to the program?

Purchase lifetime access for $99 CAD from the Purchase page. Once your payment is confirmed your account is activated immediately and you can open any month in the program.

Where do I start?

The program is designed around the school calendar, beginning in August. If you are joining mid-year, open the current month and work from there. Nothing is gated — you can move freely between months at any time.

The Program

How does the program work?

Open it once a month — ideally near the start of each school month — and work through the structured narrative, reflection prompts, monthly commitments, and coaching questions for that month. A full session takes about an hour.

What if I miss a month?

Return whenever you can. Each month's content stands on its own, so coming back after a gap is still worthwhile. Nothing expires and nothing is lost — your saved progress stays exactly where you left it.

What is the Teaching VP section?

If you carry a classroom teaching load alongside your administrative role, each month includes a dedicated Teaching and Leading section written for that dual-role experience. Use it when the tension between both roles needs attention. Skip it when it does not.

What is the year-end synthesis?

At the close of the program year, the Synthesis view reads your own entries back to you — a record of what you wrote, what you noticed, and who you became across your first year. It can be exported or printed and belongs entirely to you.

Can I access the program on multiple devices?

Yes. Your progress is tied to your account, not your device. Log in from any browser and your saved entries will be there.

Privacy & Data

Who can see my reflections and journal entries?

Only you. Your entries are private. We do not read them, share them, or use them for any other purpose.

Can I export or download my entries?

Yes. The year-end synthesis can be exported and printed. If you need a full export of your raw data, contact support and we will prepare it for you.

What happens to my data if I stop using the program?

Your entries remain in your account for as long as your account exists. To request permanent deletion of your data, contact support and we will process it within 14 days.

Is my information shared with third parties?

No. We use Supabase for authentication and Stripe for payment processing. Neither service has access to your program entries. We do not sell or share personal data.

Billing & Access

Is there a recurring subscription?

No. You pay once — $99 CAD — and have lifetime access. There are no renewals, no monthly charges, and no seat fees.

What does the 30-day guarantee cover?

If you are not happy in the first 30 days, email us for a full refund. No reason needed.

I purchased but my account still shows no access. What do I do?

Payment confirmation can take a few minutes. Log out and log back in to refresh your session. If access has not appeared after 10 minutes, contact support with your purchase confirmation email and we will resolve it promptly.

Can I transfer my access to a colleague?

Access is tied to a single account. If your circumstances change and you need to transfer access to someone else, contact support and we will handle it.

What currency is the price in?

The price is $99 CAD. You pay one time. There is no monthly fee. Some buyers may see a small tax added at checkout, based on their country.

Still have a question?

If you did not find what you were looking for, send us a message. We typically respond within one business day.

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